Return Policy

Please keep your original sales invoice.
When you purchase from Arklahoma Imaging Supply Co Inc., you can be confident that you will receive best quality, factory-sealed products. In the event you are not satisfied with the quality and performance of the product you purchased, you may select to have the product replaced or to receive a full refund of the purchase price.
Arklahoma Imaging Supply Co Inc. guarantees your complete satisfaction and confidence So print in confidence.

The following warranty policies apply in the event you are unsatisfied with the print quality or the product received is defective. Re-manufactured cartridges are warranted for a period of 1 year from the date of purchase invoice. You may return a product for replacement or full refund within the 1 year warranty period. Re-manufactured ink cartridges must contain no less than 75% of the original ink capacity. But we do not assume responsibility to damage of the printhead/circuitry assembly due to improper handling. Please remove protective tape carefully! Compatible replacement cartridges (which replace the OEM brand) are warranted for a period of 1 year from the date of purchase invoice. You may return a product for replacement or full refund within the 1 year warranty period. The returned cartridge must contain no less than of original ink capacity. Products that are ordered incorrectly or for a machine that no longer is operative are only returnable if the original packaging is unopened and in resalable condition.

THE COST OF RESHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER. Please check your order carefully. All returns and replacements of defective merchandise are done with no additional cost to you. For other returns, shipping charges are not refunded and a 15% re-stocking fee will be charged.

RETURN MERCHANDISE AUTHORIZATION
Please call the Customer Service Department and obtain a Return Merchandise Authorization number. (RMA#). This number will be used to track your replacement product or refund, whichever is requested. Return the product in the original packaging and include a copy of the invoice and any credit card information needed to apply appropriate credit to your account. In order to expedite your refund, please provide the same credit card information used while making your initial purchase. Provide any additional information you feel will be helpful to our staff to process your request. Due to the competitive pricing of products offered by Arklahoma Imaging Supply Co Inc., we must strictly adhere to the return policy herein provided. Thank you for your understanding. Customer Service Department CALL 877-437-6230.